We want you to shop with full confidence. If your order does not meet expectations, you may return it within 30 days of delivery for a refund or exchange.

How to Start a Return
Please email info@Vortinomedia.com and include:

• Your full name
• Order number
• The item(s) you wish to return
• A short explanation of the reason for return

Once approved, our team will issue a prepaid return label so you can send your parcel back at no additional cost. Attach the label securely and drop your package at your nearest postal location.

Return Addresses

UPS Access Point
21 Adderley Street
Cape Town 8000
South Africa

Royal Mail Delivery Office
45 Market Street
Manchester M1 1PW
United Kingdom

Refunds and Exchanges
After your returned item has been received and inspected, we’ll process a refund to your original payment method or arrange an exchange if you prefer. Refund timing may vary depending on your payment provider, but you will be kept updated by email at each stage.

Our Commitment
We aim to make the return process straightforward, transparent, and stress-free. If you need help at any stage, our support team will be happy to assist you.

Business Legal Records

VORTINO LTD

Company Number
16608925

Business Address:
22 BEATTY ROAD
GREAT YARMOUTH
ENGLAND NR30 4BW